Everyone has an occasional need for customer service. Whether you are trying to resolve a billing issue, inquire about your loan, or simply have a question about your account, it’s nice to know that you have somewhere to turn.
Customer service representatives are an invaluable resource; they can answer your questions and concerns and help address any issues you may be having.
Because so many people bank online now, it can sometimes seem like there is no way to reach a real person.
But even though you cannot speak with someone face-to-face, most banks still offer phone support as one of their primary channels for contacting their customer service team.
It might not be quite as convenient as sending them a private message on social media or sending an email, but calling the bank is still an excellent way to get in touch with the people who can best help you resolve any issues that may come up while banking.
Whether you need assistance logging into your account or want to learn more about your loan terms and conditions, these tips will help you get in touch with PNC Bank customer service agents quickly and easily.
What to Expect When Contacting Customer Service
When you call and ask to speak with a customer service representative, you may be put on hold while they switch over to a new call.
In some cases, you may be asked to provide some information first, such as your account number. When you’re finally connected, the representative will ask you for your name, phone number, and possibly the last four digits of your Social Security or tax ID number.
This is so they can verify that you are who you say you are, and will also help them determine which account you want to talk about.
How to Find the PNC Bank Phone Number
If you have an account with PNC Bank, you can find the phone number of their customer service department in a few different ways.
It may be listed on the back of your debit or credit card, or you can find it by logging into your online banking account. If you don’t have online banking, you can also find it by using a search engine and plugging in “PNC Bank phone number”.
Keep in mind that while it’s helpful to know the number to PNC Bank’s main line, you may have to select an option to determine which department you want to talk to.
Depending on the nature of your question or concern, you might want to select the option for customer service, banking, or mortgage.
Steps to Contact PNC Bank by Phone
When you call PNC Bank, the representatives you speak with will be able to help you with account inquiries, new account openings, PNC Mortgage questions, and just about anything else you might need.
You can also use the phone to set up a payment schedule for your overdraft account.
Just keep in mind that depending on what you’re calling about, you may have to go through a couple of different people before you connect with the person who can help you.
If you encounter a recording, stay in the line and wait for the prompt to ask for a special service or department.
Why is it So Hard to Reach Customer Service?
With the advent of online banking, many people worry that they may never be able to speak to a real person again.
But while it’s certainly easier to send an email than it is to call, the truth is that most banks still offer phone service as one of their primary channels for contacting customer service.
If you don’t mind the idea of talking on the phone, you may be able to speed up the process by calling. Just keep in mind that you may have to wait in a queue for a bit if you call during peak hours.
Tips for Calling Customer Service
- Know what you want to talk about before you dial. If you have a general question, you may be put on hold for a very long time while a rep looks up the information for you.
- Be polite but firm. Getting frustrated or angry will do you no good and may make the rep less likely to help you.
- Remember that these are real people, and they may not know everything. If you ask a question that they don’t know the answer to, they may ask you to hold while they try to find the information you need.
- Try to avoid calling during peak hours. These are usually listed on the bank’s website, and they will typically be earlier in the day on weekdays and later at night on weekends.
PNC Online Banking
Many banks require you to set up two-factor authentication to log into your account. PNC Bank does this, and if you want to log in to your account to check your balance, you may have to jump through a few hoops first.
First, log in to the PNC website, enter your login information, and select “forgot password?” You can then click the link to reset your password.
Once you have reset your password, navigate back to the login screen, enter your new password, and then select “sign in.”
If you are using a public computer, you may want to select “sign in for now” and then go to your account settings and select “enable two factor authentication” to ensure you can log in in the future.
PNC Credit Card Customer Service Number
If you have a PNC credit card, you can call the number on the back of the card to talk to a representative about your account. You can also talk to PNC credit card customer service representatives online, or you can try to reach them by text.
PNC provides these numbers as ways to contact customer service. You can also ask to speak to the manager if you are dissatisfied with the service you’re getting.
PNC Mobile Banking
If you want to use PNC Bank’s mobile banking app, you can start by logging into your online banking account. Once you are in your account, select the “mobile” link in the top menu.
From there, you can select the mobile app, and PNC will walk you through the steps needed to install and set up the app. Keep in mind that you will have to have a smartphone, tablet, or another device with internet access and a browser.
In addition to logging in to your account, you can use PNC Bank’s mobile app for a variety of other tasks, including paying bills, checking your recent transaction history, transferring funds between accounts, and more.
PNC Mobile Banking Login
If you want to log into PNC Bank’s mobile banking app, you can do so by visiting the mobile banking login page and entering your account information.
Keep in mind that you will need internet access, and you will need to have a device with a browser, such as a smartphone or a tablet.
Once you log in, you can use the PNC mobile app to do everything you can do on your computer, but you can do it from anywhere.
PNC Customer Service Chat
If you have tried calling PNC Bank and waiting on hold and texting PNC Bank’s customer service department and are still having no luck connecting with an agent, you can try logging into your online banking account and selecting “live chat.”
This will put you in touch with an agent directly through your computer. Keep in mind that since you are communicating through a website, you will need to stay logged in.
These days, it can feel like you need a PhD in computer science just to log into your online banking account. If you have ever spent hours trying to troubleshoot a pesky login error, you know just how frustrating it can be to deal with technology.
Thankfully, most banks offer ways to get help logging in or understanding your account. Whether you want to call and talk to a rep or chat with them online, you can get the assistance you need.
If you are having trouble logging in, remember that you can always call customer service for help. And don’t be afraid to ask for help if you don’t understand something; banks want their customers to be successful and happy with their accounts, and their representatives are ready and willing to help you succeed.