How To Fix Facebook Marketplace this Listing Goes Against Our Commerce Policies

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Facebook Marketplace is a platform provided by Facebook that allows users to buy and sell items within their community.

To ensure a safe and trustworthy buying and selling experience, Facebook has implemented a set of rules that govern the types of products that can be listed, the way in which they must be described, and the general conduct that sellers must observe.

Interestingly, these guidelines aim to create a secure and reliable environment for all Facebook Marketplace users.

It’s essential for both buyers and sellers to familiarize themselves with these rules to ensure a smooth and lawful transaction process.

Always refer to the official Facebook Marketplace policies, as they may be updated or modified over time.

Here’s an overview of some of the key rules you need to adhere to in order to be able to use facebook marketplace without issues:

  1. Prohibited Items: Facebook has a specific list of items that are not allowed to be sold on Marketplace. This includes but is not limited to:
    • Illegal, prescription, or recreational drugs
    • Tobacco and alcohol
    • Animals
    • Firearms, ammunition, or explosives
    • Human organs or body parts
    • Counterfeit items or currency
    • Unsafe supplements
  2. Content Policy: Descriptions, images, and videos associated with a listing must be clear, accurate, and related to the product. Inappropriate content, including obscene language or images, are not allowed.
  3. Intellectual Property Rights: Sellers must respect intellectual property rights, such as trademarks and copyrights. Selling counterfeit or unauthorized replica items is not permitted.
  4. User Conduct: Sellers and buyers must conduct themselves in a manner consistent with Facebook’s Community Standards. This includes respecting others’ privacy, not engaging in harassing behavior, and not using the platform for fraudulent purposes.
  5. Vehicle Sales: Specific rules apply to the sale of motor vehicles, including the requirement to include specific information like make, model, year, and mileage.
  6. Healthcare Products: The sale of healthcare products must comply with applicable laws and regulations. Certain healthcare items might be prohibited altogether.
  7. Real Estate Listings: Those who wish to list a property for rent or sale must comply with fair housing laws, and discriminatory language or practices are strictly prohibited.
  8. Digital Media and E-Tickets: The sale of digital media and electronic tickets may also be subject to special rules, including the requirement for the seller to be the owner of the digital item.
  9. Recalled Items: Items that have been recalled by manufacturers or governing bodies are not allowed to be sold.
  10. Animal Sales and Products: In many areas, the sale of live animals is prohibited, and certain animal products may also be restricted.
  11. Services and Event Tickets: Selling certain services and event tickets might have specific requirements or limitations, depending on the nature of the service or event.
  12. Compliance with Local Laws: Sellers must comply with all applicable laws in their jurisdiction, which might include licensing requirements, taxes, and other regulations specific to the type of item being sold.
  13. Transaction and Payment Methods: While Facebook does not facilitate transactions, they still require adherence to particular guidelines. Users are encouraged to meet in safe, public places for local transactions or use trusted payment platforms if they are dealing with online payments. Facebook’s payment system may be available in some regions with its own set of rules.
  14. Shipping and Delivery Rules: If shipping items, sellers must provide accurate shipping information and comply with applicable shipping laws and regulations. Misleading shipping practices may lead to penalties.
  15. Age Restrictions: Some items may have age restrictions for buying or selling, and users must comply with these restrictions. For example, items like adult content, tobacco, or certain video games may have specific age requirements.
  16. Animal and Plant Trade: Special care must be taken if listing animals or plants, even in regions where their sale is allowed. Regulations concerning the import, export, breeding, and housing of certain species must be followed.
  17. Gift Cards: The sale of gift cards may be subject to additional restrictions and must be for retail brands that are allowed by Facebook.
  18. Business and Commercial Activity: Businesses using Facebook Marketplace must adhere to additional rules, including Facebook’s Advertising Policies, and may be subject to additional fees or restrictions.
  19. Dispute Resolution: If a dispute arises between buyers and sellers, Facebook may provide some resources to assist, but generally, the resolution of the dispute is left to the parties involved.
  20. Accessibility Requirements: Sellers should consider providing accessible descriptions for users with disabilities, ensuring that all potential buyers can understand the listed items.
  21. Restricted and Regulated Goods: Certain goods, like pesticides or fireworks, may be heavily regulated or restricted in some areas. Even if not explicitly prohibited by Facebook, compliance with local laws is mandatory.
  22. Food Sales: If selling food items, sellers must adhere to local food safety laws, including hygiene standards and proper licensing if applicable.
  23. Environmental and Ethical Standards: Sellers should also be aware of and adhere to any local regulations relating to the environmental and ethical standards for the items they are listing.
  24. Reporting Violations: Facebook encourages users to report any violations of the Marketplace rules, and they provide tools for reporting suspicious or inappropriate content.
  25. Appeals: If a listing is removed or an account is restricted, there may be a process for appealing the decision, subject to Facebook’s discretion.

Failure to comply with these rules may result in removal of the listing, temporary restrictions, or even permanent suspension of access to Facebook Marketplace.

Also read: How to Restore Facebook Dating Back After Deleting Your Profile In 2024

Bear in mind that Facebook may modify these rules at any time, so it’s always a good idea to check the latest guidelines directly on their platform.

20 Tips On How To Fix Facebook Marketplace this Listing Goes Against Our Commerce Policies

If your listing on Facebook Marketplace has been flagged as going against the platform’s commerce policies, it may be because it has violated one or more of the rules mentioned earlier.

Here are 20 tips on how to address this issue and ensure compliance with Facebook’s policies:

  1. Review Facebook’s Commerce Policies: Understand the rules that apply to Facebook Marketplace by studying their official policies and guidelines.
  2. Identify the Violation: Determine which specific policy or rule your listing may have violated. The notification from Facebook might provide details.
  3. Remove Prohibited Content: If you’ve listed an item that’s prohibited, remove the listing and avoid posting similar items in the future.
  4. Update Misleading Information: Ensure that your listing’s title, description, and images are accurate and not misleading.
  5. Use Appropriate Language and Images: Remove any inappropriate or offensive language or imagery from your listing.
  6. Check Intellectual Property Rights: Ensure that your item does not infringe on any intellectual property rights, such as trademarks or copyrights.
  7. Verify Age Restrictions: Make sure your item does not violate any age restriction policies.
  8. Comply with Local Laws: Check local regulations regarding the sale of your item, especially if it’s a regulated or restricted product.
  9. Provide Clear Pricing: Clearly state the price of the item without any hidden fees or charges.
  10. Ensure Quality of Photos: Use clear and representative photos of the actual item you’re selling.
  11. Avoid Duplicate Listings: If you have multiple identical listings, consolidate them into one to avoid being flagged for spam.
  12. Handle Animal and Plant Sales with Care: If dealing with animals or plants, make sure you comply with specific guidelines related to their sale.
  13. Consult Facebook’s Help Center: Utilize Facebook’s Help Center resources for additional guidance on resolving issues.
  14. Use Facebook’s Appeal Process: If you believe your listing was wrongly flagged, you may appeal the decision through Facebook’s designated process.
  15. Contact Facebook Support: If you’re unable to resolve the issue yourself, reach out to Facebook Support for assistance.
  16. Check Shipping and Delivery Compliance: If applicable, make sure your shipping and delivery methods comply with Facebook’s rules.
  17. Avoid Sale of Recalled Items: Ensure that the item you’re selling has not been recalled by any governing bodies or manufacturers.
  18. Ensure Vehicle Sales Compliance: If selling a vehicle, comply with specific requirements such as including make, model, year, and mileage.
  19. Consider Professional Assistance: If your listing involves complex legal matters (such as real estate), consider consulting a professional to ensure full compliance.
  20. Monitor Future Listings: Regularly review your listings to ensure ongoing compliance with Facebook’s policies to prevent future issues.

Interestingly, by adhering to these tips and remaining vigilant about the policies governing Facebook Marketplace, you can reduce the risk of having your listings flagged or removed. Always refer to Facebook’s official guidelines, as they may change over time.

How To Appeal A Listing That was Rejected On Facebook Marketplace

If after posting your listing on facebook marketplace and its turns out to be rejected by the facebook marketplace platform, you can appeal the action.

Yes, facebook offer a feature that allows its users to easily appeal a listing that was rejected and if it turns out that facebook made a mistake with the action, your listing will be approved.

Thus, it is important to review the facebook marketplace policies before you proceed to contact the platform and request for a review.

Interestingly, how to appeal a rejected facebook marketplace listing is pretty simple and easy. Here are the steps you need to follow to easily get it done.

First off, you will need to facebook login your account

Next, you will need to visit the facebook marketplace appeal page on your browser. If you have an item that is rejected, it will appear in the page and you can access them.

How To Fix Facebook Marketplace this Listing Goes Against Our Commerce Policies

Now, you will need to ensure you click or tap the box next to the item you want to appeal and then click on the send button.

Once you are done with the appeal, you will need to wait to see if your appeal is approved. Interestingly, to figure out of your rejected listing appeal have been reviewed, you will need to check your listing again in about 24 hours.

10 Quick Fixes On Why Can’t I Post a Listing on Facebook Marketplace?

If you’re unable to post a listing on Facebook Marketplace, there could be several reasons behind it. Here are 10 quick fixes to address common issues that might prevent you from posting a listing:

  1. Check Your Account Status: If your account is new or not verified, you may have limited access to Marketplace features. Verify your account and complete any required profile information.
  2. Review Marketplace Access: Facebook Marketplace might not be available in your region or may have age restrictions. Ensure you meet the location and age requirements.
  3. Clear Browser Cache and Cookies: If using a web browser, try clearing your cache and cookies, as outdated or corrupted data might cause issues.
  4. Update or Reinstall the App: If using the Facebook app, make sure it’s updated to the latest version or try reinstalling it to fix any potential glitches.
  5. Check Internet Connection: A weak or unstable internet connection might prevent you from posting. Ensure you’re connected to a stable Wi-Fi or mobile data network.
  6. Examine Content for Compliance: Review your listing content to ensure it complies with Facebook’s Commerce Policies. Remove or modify any content that may violate the rules.
  7. Wait Out Temporary Restrictions: If you’ve violated Marketplace policies before, you may be under a temporary ban. Check any notifications from Facebook and wait for the restriction to lift.
  8. Restart Your Device: Sometimes, simply restarting your device can resolve technical issues that might be hindering your ability to post.
  9. Contact Facebook Support: If none of the above solutions work, it might be a more complex issue. Reach out to Facebook Support for assistance.
  10. Try a Different Device or Browser: If possible, try posting the listing from a different device or browser. It might bypass any specific issues tied to your original device or browser.

Bear in mind that these are general fixes and may not apply to every situation. Always refer to any specific error messages or notifications from Facebook, as they may provide clues to the underlying issue and how to resolve it.

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